|
Top Twenty Questions
How do I update my passwords?
Passwords are
updated
on the BlackBerry applications in the Profile section. Click on the
main menu while on the drawer/folder view and find Edit Profile.
Enter the password dialog to change your password.
If you do not
remember your password, contact the REXwireless
support.center for a
password reset.
^Top
of FAQ
^Menu
What are communications used for and
should I allow connections in my firewall software to wwrex.com?
REXwireless
applications are designed from the ground up to use communications in our
always connected BlackBerry world. Communications are used for synchronization
to REXdesktop, Always*Safe backup, e-mail to delegates, and much more.
If a person prevents communications, they will not be able to take
advantage of many REXwireless features and they will expose themselves to
database loss if their unit is lost, stolen, or damaged. We
recommend choosing "allow" connections to our wwrex.com customer servers.
^Top
of FAQ
^Menu
What are the minimum requirements for a device
to support REXwireless software?
REXwireless applications
require a minimum of RIM BlackBerry Operating System 4.0 or greater (see
BlackBerry Options / Status for your OS release version). Additionally, a
minimum of 600K free memory is needed to successfully download and install
one of our applications. If your unit has an early operating system, check
with your cellular service provider for available upgrades.
^Top
of FAQ
^Menu
Does todoMatrix support synchronization
with Microsoft Outlook?
Not at this time.
We provide our own web-based REXdesktop interface instead.
We do provide
one-time import from Outlook tasks if someone has a lot of tasks in
Outlook and wants to transition over to todoMatrix and our REXdesktop web
access after purchasing our software. We will provide an enhancement to synchronize with the standard BlackBerry tasks applet (which in turn synchronizes with Outlook and other programs) in the May / June 2008 timeframe.
^Top
of FAQ
^Menu
Does REXwireless support PC's, Apple Macs, and
Linux systems?
Yes.
Most
people install our applications over-the-air wirelessly so whether you
have a PC or a Mac does not matter for the BlackBerry software installation
component.
Our REXdesktop.com web access uses
the latest web browsers from Microsoft and Mozilla to work with your
databases. On a PC, either Microsoft Internet Explorer 7 or Mozilla
Firefox 2 work best, while Mozilla Firefox is best on the Mac or Linux
platforms. The Mac Safari browser does work but has a few formatting
incompatibilities and is not recommended for REXdesktop access.
^Top
of FAQ
^Menu
Do REXwireless applications get backed up
to my local Windows PC when I run a BlackBerry backup using my BlackBerry-included
desktop manager software?
No. We provide
wireless backup with our complimentary Always*Safe backup subsystem.
The wireless method is automatic and most customers are never far behind,
a nice benefit
in case a unit is damaged or lost. Most users only backup their
BlackBerry at their PC once weekly, and sometimes, less often than that.
^Top
of FAQ
^Menu
How much communications bandwidth do
REXwireless applications require?
We are very
efficient on the use of transfer bandwidth as we only submit changed
fields to the server and vice-versa during normal operations.
Always*Safe backup runs periodically, and the average user's database is
approximately 50K. However, this bandwidth usage number can vary quite a bit
depending on how extensively a person uses todoMatrix and ideaMatrix.
A person that is
very concerned about bandwidth use can reduce the frequency in the Profile
section. REXwireless recommends leaving the setting at default for
anyone on an unlimited data plan.
^Top
of FAQ
^Menu
Is REXwireless software compatible with the
BlackBerry Pearl / 8100?
Yes.
^Top
of FAQ
^Menu
I have a Suretype keyboard (7100 / 8100 Pearl)
BlackBerry. How do I access the hotkeys?
We mapped ALT+the
hotkey to work on the smaller suretype keyboard. Press ALT+the G/H key (to access
the "H"), then scroll down the list to see all the suretype keyboard
mappings. 95%+ of the functions available to full qwerty keyboard units
are available for suretype keyboard units as well.
^Top
of FAQ
^Menu
Does ToDoMatrix work well with FranklinCovey
(Stephen Covey (http://FranklinCovey.com)) task organization
methodologies?
Yes.
Please read our
white paper on FranklinCovey methodologies and ToDoMatrix.
^Top
of FAQ
^Menu
Does todoMatrix work well with GTD (Getting
Things Done, David Allen (DavidCo.com)) task organization methodologies?
Yes.
Please read our
white paper on GTD methodologies and ToDoMatrix.
^Top
of FAQ
^Menu
How do I change the fonts on your application?
Changing fonts is
performed on the Profile screen. Click on Profile, found on the main
menu. User default sets to fonts to the same font set for the rest
of the BlackBerry unit.
^Top
of FAQ
^Menu
How does synchronization to and from REXdesktop work with my BlackBerry
REXwireless databases?
Multiple items work
in concert to synchronize your BlackBerry with REXdesktop. It is important
to understand that synchronization is initiated by the BlackBerry end.
The primary sync is
the application knowing data elements have changed on your BlackBerry
resident todoMatrix or
ideaMatrix. The application will initiate a sync with the server at
first idle / holster of the device. Every sync is bi-directional,
with BlackBerry changes going to the server and REXdesktop changes going
to the BlackBerry.
The next level of sync is the 90 minute "heartbeat" sync: While your BlackBerry is
in a good communications online state, the unit will check in with the
servers to see if there is anything to be synchronized from the server
end, approximately every
90 minutes. The user can speed up the process by requesting
an immediate sync by using the "Sync Now" menu choice, found on the main
menu on the BlackBerry resident todoMatrix or ideaMatrix application.
Syncs usually take less than 10 seconds and definitely less than a minute, so
any Sync Now that is stuck more than 60 seconds should be aborted and
retried. Please note that aborting a sync or backup can take up to 120
seconds.
Another function
called the e-mail trigger sync request (trigger sync) is also at work.
When a person logs off their REXdesktop, the server sends messages to the
BlackBerry via e-mail, requesting that todoMatrix or ideaMatrix sync
themselves the next time the unit is holstered / idle. If this trigger
sync is working
as designed, you will NOT see the e-mails in the BlackBerry inbox, because
todoMatrix and ideaMatrix will see the e-mails intended for them and delete
them when they come in so that the BlackBerry owner is not disturbed by
extra "e-mail inbox" alerts. However, these messages often do show up in a
person's regular PC e-mail inbox so it is a good idea to filter these
messages into a trash box if doing so has no effect on your BlackBerry
receiving them. A trigger sync is also sent when a
person clicks on the "Request Sync" button on REXdesktop.
If you are seeing trigger sync messages on your BlackBerry inbox, then
this component is not working properly on the unit.
In short, if a
BlackBerry is not synchronizing, the Sync Now menu choice on the
BlackBerry offers the best positive confirmation of whether it is working
properly.
^Top
of FAQ
^Menu
Can I change the e-mail address my REXwireless application is using?
Our applications
may be configured to use any valid e-mail address on your BlackBerry unit.
The e-mail to be used is selected upon first startup; therefore, changing
addresses would require a person:
a) run a successful "backup to web" to make sure the database is saved to
the servers
b) do a "delete database" on the BlackBerry application to clear out all
data and personality
c) rejoin as an existing user, picking a new e-mail identity, using the
correct password
Please note that
reloading one application may in fact change your e-mail ID for any other
REX BlackBerry applications found on your unit within a few hours.
^Top
of FAQ
^Menu
Can I turn off the opening "tips" that pop up?
No. But you can slow down
the frequency.
REXwireless uses the tips to deliver new announcements to our users. When
we surveyed a group of users, the overwhelming response was that users
prefer the tips versus e-mail for announcements.
Starting with 2007.09.xx.xx releases, the tips can be slowed down a lot in
Profile/Preferences. In previous releases, tips were configured to trigger
only once per an eight hour period. In the future, we hope to offer a
"don't show me this tip" again feature. But, as of right now, there is no
way to turn off the tips.
^Top
of FAQ
^Menu
How do I upgrade to the REXdesktop compatible release?
Check your "About
todoMatrix" or "About IdeaMatrix" menu commands to see what version number
of the application you currently have installed. Versions that start with
2006.12 or 2007.xx are compatible with REXdesktop. If you have an older
version, you are welcome to upgrade by pointing your BlackBerry wireless
browser to http://REXwireless.com/download. Please see our
recommended
upgrade procedure.
To initialize the
REXdesktop, you must perform a "Backup to Web" command from the main menu
of your todoMatrix or ideaMatrix application. After successfully backing
up on a REXdesktop capable release, you may logon with a PC or Mac at
http://REXdesktop.com using current level Microsoft Internet Explorer or
Mozilla Firefox. Apple's Safari browser is not fully supported at this
time.
^Top
of FAQ
^Menu
Does REXwireless offer software for other devices other than BlackBerry
devices?
Not at this time.
^Top
of FAQ
^Menu
May I purchase REXdesktop.com and use the functionality without owning a
BlackBerry?
Not at this time.
Contact our
support.center if you are interested. If enough people
are interested, we will consider opening it up.
^Top
of FAQ
^Menu
How can ideaMatrix be used as a BlackBerry based daily journal or diary?
ideaMatrix is
completely freeform so it can and is being used as a BlackBerry based
journal / diary by a number of people. The recommended approach is to set
up drawers by year (ex. 2007-journal) and then folders by month (ex.
2007-01), then a new note each day. Most journal users take advantage of
the BlackBerry autotext shortcuts for timestamp and datestamp (LT + a
space and LD + a space) to time and date stamp new entries within a note.
^Top
of FAQ
^Menu
Can my personal assistant use REXdesktop to keep me up-to-date?
Absolutely.
REXdesktop allows more than one logon for a user account at the same time.
Your personal assistant can be logged on to your todoMatrix and ideaMatrix
and add, modify, or delete entries for you. By pressing the "Request Sync"
button on the desktop, the assistant can notify your BlackBerry that new
data is available for synchronization.
^Top
of FAQ
^Menu
What's REXwireless coming out with next?
Lots of stuff, most of
which we prefer not to announce until it's out. Don't write us for dates,
because we have learned our lesson on announcing a date and then watching
it slip.
Items on our agenda include:
a) a synchronization interface to BlackBerry tasks applet, which will in
turn sync your BlackBerry REXwireless applications with Microsoft Outlook,
Lotus Notes, Novell Groupwise, and PocketMac,
b) language translations of our applications
c) two new applications, and
d) a workgroup version of todoMatrix that will allow a number of
BlackBerry units to work together delegating tasks between the devices.
Let us know what you are interested in - we love hearing ideas from our
customers.
REXwireless
forums is a great place for suggestions.
^Top
of FAQ
^Menu
|
