How does REXwireless' money-back guarantee work?

[REXadmin]

How does REXwireless' money-back guarantee work for purchases through REXwireless' website?

We want happy customers. If you purchase our software and are not happy with it, we will refund your purchase within 30 days of your purchase, once our software is confirmed as deactivated on your BlackBerry device.

To initiate the process, please e-mail our support.center and request a refund. We really appreciate you telling us why it didn't work out. The date we receive your e-mail request must be within the 30 day limit (the actual de-activation and refund can take a few more days past 30, but that's OK - we are not that uptight and refunds are rare for us anyway).

We will send you directions to complete the deactivation on your BlackBerry and then we will process the refund via Paypal. Do not de-install the software or we will not be able to verify the deactivation and will therefore be unable to process the refund. If your request comes in during the business day (Monday - Friday, 8 am - 5 pm, Eastern Time (New York), in the United States), refunds are typically completed within 8 business hours.