How quickly are codes sent after purchase?

How quickly are codes sent after purchase?

Postby REXadmin » Fri Oct 05, 2007 9:38 am

I purchased your software but have not received an activation code. How quickly is it sent?

On the purchase of a single activation code for todoMatrix or ideaMatrix, we issue and e-mail the codes within one minute. Please check the e-mail address that you used to make the purchase, which may differ from your regular e-mail address (people often forget which e-mail address they used when they signed up for a payment service like Paypal, sometimes years earlier). Also, sometimes spam prevention software intercepts the activation code and puts the e-mail in a spam folder, so please be sure and check that if it does not appear in the correct inbox. There are sometimes delays in the e-mail infrastructure as well, but usually, e-mail is delivered within 15 minutes 99% of the time.

If you purchased more than one copy with one transaction, there may be a delay in receiving all your codes until the next business morning (Eastern USA).
REXadmin
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